What is your return policy?

All returns must be initiated within 30 days of receiving your order. To initiate a return, please click here or reach out to our customer support team at support@glowrys.com. Returns must be shipped back and in transit to our warehouse within 14 days of the return request confirmation in order to process a refund. Note: If you have already requested your return within the 30-day timeframe, and are just waiting for a response, you are covered.

For eligible returns, a pre-paid return shipping label will be provided for U.S. orders only, and for return shipping from a U.S. location only. If you have sent your return using a different carrier/different shipping label than the label provided, please provide the tracking information. Shipping costs associated with using a different carrier or a different return label are non-refundable.

In order to receive a full refund, returns must include the product, all original packaging, instructions, and accessories. All items must be returned and in good, working condition with normal wear and tear.

Returns will be fully inspected upon receipt to ensure good working condition of all components. If any of the components are missing, dirty or damaged, the cost of the affected component will be deducted from your refund.

Please allow up to 10 business days for processing after your return is received. We can only process returns for products sold on glowrys.com. Refunds post to your original payment method and may take up to 7-10 business days to appear. All shipping fees are not refundable (most orders qualify for free shipping).

Topicals are eligible for physical return if they are unopened and in their original packaging.

Items marked as final sale are not eligible for returns or refunds. 

Customers who purchase a Glowrys device from an authorized retailer or reseller, rather than directly from Glowrys, should contact that authorized retailer or reseller, not Glowrys, with questions about returns.

For international orders: Those with unpaid customs fees are not eligible for return. Additionally, we cannot provide free return labels for international clients. International return shipping fees are not covered by Glowrys.

Glowrys returns address:

Glowrys Returns

30 N Gould St, Sheridan WY 82801